Store Manager II (Delaware / Chester County PA)

TD • Easton, PA

2d • $91,000 - $136,240

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Business store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through solutions and referrals. It focuses on growing the Store by deepening customer relationships, putting customers first, and referring them to appropriate specialists for advice and support.

The position manages a medium-sized store and team, provides people-management leadership, and is accountable for Store and individual performance metrics. It requires deep knowledge of banking, bank operations, process management, and risk, and serves as the highest point of escalation within the Store for customer, internal-group, and partner issues. The Store Manager originates loan applications, handles Conditions of Lending, conducts loan closings, and maintains active NMLS registration.

The Store Manager oversees customer service, advice, operations, colleague development, community engagement, business growth, and risk management. The role leads and develops teammates, sets objectives, manages performance, recruits talent, and partners with specialists and other business lines to grow customer relationships and meet Store goals. The position is subject to eligibility and screening requirements applicable to loan originators and registered mortgage loan originators.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience, including supervisory experience.
• Small Business and Consumer lending experience.
• Deep knowledge of banking, bank operations, Bank product lines and services, and Store operations and security.
• Ability to manage competing priorities and strategically align efforts with Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration is required; applicants must be eligible for registration as a registered mortgage loan originator and eligible for employment with a covered financial institution.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the described physical activities, including frequent sitting, standing, and walking; occasional domestic travel and occasional lifting/carrying.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, motivate, and develop the Store team to deliver a strong customer and colleague experience and achieve Store and individual performance metrics.
• Hire and recruit talent; set goals and performance objectives; provide feedback, reviews, coaching, and development; manage compensation decisions and disciplinary actions as needed.
• Manage a medium-sized Store and team, including workforce scheduling, operational and administrative duties, premises oversight, and Store budget and expenses.
• Lead customer service and advice activities, including coaching colleagues on products, services, sales conversations, and advice strategies.
• Resolve customer issues in accordance with problem-resolution guidelines and personally participate in negotiation and resolution when necessary.
• Promote the Bank’s presence and brand in the community through participation and leadership in community groups, initiatives, and fundraisers.
• Develop Store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships and grow deposits, investments, and loans.
• Partner with Specialists and business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Business Banking, to grow and advise customers and support referrals.
• Proactively develop relationships with prospects, Personal and Small Business customers, and Centers and Influencers to generate demand for Bank products and services.
• Meet service, customer-experience, revenue, expense, and operational-excellence objectives, and ensure due diligence and accuracy in customer transactions and activities.
• Follow and ensure colleagues understand and apply bank policies, procedures, conduct requirements, and regulatory obligations; identify, manage, and escalate risks and non-standard or high-risk activity.
• Stay informed about emerging issues, market trends, and regulatory requirements and assess their potential impacts.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Act as a peer mentor to developing Store Managers and provide coaching, mentorship, and guidance within areas of expertise.
• Support an inclusive and equitable team environment, effective communication, collaboration, change, and timely escalation of business challenges.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager