Store Manager II (Delaware / Chester County PA)

TD Bank • Easton, PA

1d • Onsite

About The Position

The Store Manager II leads a store portfolio to grow and manage the Consumer Business, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong colleague and customer experience, achieve performance metrics, deepen customer relationships, and provide appropriate advice and referrals. The position manages a medium-sized store and team, and may oversee a medium, complex, or new store. It is accountable for store and individual results, team development, risk management, customer service, operational excellence, and business growth. The manager may manage multiple locations or a diverse and complex customer base, acts as a peer mentor to developing store managers, and serves as the store’s highest escalation point for customer and partner issues. The role also originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank products and services and understanding of store operations and security.
• Ability to manage competing priorities and align efforts strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with Microsoft Office suite.
• Active registration status with the NMLS.
• Eligibility for employment with a covered financial institution and registration as a registered mortgage loan originator with the NMLS under applicable requirements.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Hire, lead, coach, motivate, and develop store colleagues; set goals and performance objectives, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage store and individual performance metrics, business objectives, customer experience targets, workforce scheduling, and the store budget.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships, growing deposits, investments, and loans.
• Partner with Specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to advise customers, generate referrals, and grow the store portfolio.
• Promote customer-centered service and advice, coach colleagues on product and sales conversations, resolve customer issues, and personally participate in negotiations and problem resolution when necessary.
• Build relationships with community business groups, prospects, and centers of influence; represent and promote the Bank in the community.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.
• Manage complex daily operational and administrative duties and deliver operational excellence, ensuring customer transactions and activities are accurate and properly supported by due diligence.
• Ensure colleagues understand and follow bank policies, procedures, conduct requirements, and applicable regulatory requirements; identify, manage, and escalate risks and non-standard or high-risk activity.
• Maintain awareness of emerging issues, trends, market developments, and regulatory requirements and assess their potential impacts.
• Foster teamwork, communication, change readiness, a diverse and equitable workplace, and a high-performing team; assess and build team expertise and capabilities.
• Act as a mentor to developing store managers and share subject-matter expertise across the team.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity awards through an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager