Assistant Store Manager - Chester, Chester, PA

DTLR, Inc.•Chester, PA

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing daily retail store operations to support sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role helps uphold company policies, operational compliance, safety, and business standards while supporting the store team and store goals. The position may require working across multiple stores in the assigned district. The standard work week does not exceed 40 hours, and the schedule is flexible, including days, nights, weekends, and holidays.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills and project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with annual performance evaluations and provide feedback to the Store Manager.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify loss or inventory inconsistencies and support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help ensure customer service standards are met and customers receive friendly, outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.