Store Manager

ACE Cash Express • Mission, TX

6d

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending products where applicable, check-cashing services, and card services. The role manages store operations and performance while supporting and training store employees. Managers are expected to work independently, take accountability for store results, and deliver exceptional service through active listening, clear communication, and empathy.

Store operations may include cash handling, check cashing, lending, bill pay, and card services. The Store Manager must prioritize accuracy, confidentiality, compliance with industry regulations, and safety guidelines. The role may occasionally involve travel to other stores. The physical demands include extended periods of standing and the ability to work 10–12 hours in a confined work area, subject to state labor laws.

Requirements

• High school diploma or equivalent.
• Ability to work independently and take accountability for overall store performance.
• Ability to listen actively, communicate effectively, and empathize with customers.
• Ability to learn and understand ACE’s range of financial products and services.
• Ability to meet the physical demands of the job, including standing for extended periods and occasionally lifting or moving up to 25 pounds.
• Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

• Two or more years of retail experience.
• Proficiency in Spanish.

Responsibilities

• Understand customers’ needs and recommend appropriate ACE products and services.
• Provide customer service, facilitate sales, and build professional relationships with customers.
• Support Sales Associates and guide them toward success in their roles.
• Use active listening, clear communication, and empathy in customer interactions.
• Manage store operations and drive overall store performance, including applicable cash handling, check cashing, lending, bill pay, and card services.
• Maintain accuracy and confidentiality, and comply with industry regulations and safety guidelines.
• Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
• Train and support store employees in product knowledge.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• Sundays off
• Flexible schedules
• Tuition reimbursement
• Short-term disability
• Long-term disability
• Basic life and AD&D coverage for full-time associates
• 401(k) plan participation for all associates, subject to plan requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED