Store Manager

The TJX Companies, Inc. • Kansas City, MO

6d • $74,800 - $102,900 • Onsite

About The Position

The Store Manager oversees all aspects of Marshalls store operations to drive sales, control expenses, and minimize shrink and damages. The role leads store teams, maintains high standards for customer service and merchandise presentation, and develops plans to achieve store initiatives and targets. The Store Manager works in a fast-paced, high-volume retail environment and is responsible for developing Associates and Assistant Managers, including preparing Assistant Store Managers for promotion.

Requirements

• At least 3–5 years of retail experience as a Store Manager or District Manager in a dynamic, high-volume environment.
• A track record of successfully managing and driving significant sales revenue.
• Ability to manage, develop, and motivate a large team.
• Strong interpersonal, communication, and follow-through skills.
• Leadership skills focused on collaboration, problem-solving, and empowering diverse teams to make effective decisions.
• Strong organizational and communication skills, including mentoring and providing feedback.
• Comprehensive knowledge of store operations, including customer service, merchandising, people management, health and safety, and loss prevention.

Responsibilities

• Oversee store operations, including merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
• Drive sales, control expenses, and minimize shrink and damages.
• Recruit, train, develop, and manage a large team of Associates and Assistant Managers.
• Serve as a role model and provide individualized development for Assistant Store Managers to prepare them for Store Manager positions.
• Develop and implement plans to increase store sales.
• Recommend merchandise mix, inventory levels, and customer demographic strategies to the District Manager.
• Provide insights on competition, including pricing, presentation, and customer service.
• Focus staff on Loss Prevention priorities and ensure compliance with company programs, procedures, and policies.
• Review store reports, conduct walkthroughs and audits, and hold program meetings with Associates.
• Maintain high standards for customer service and merchandise presentation to ensure a positive customer experience.
• Develop and communicate action plans for store initiatives, identifying projects, targets, and priorities.

Benefits

• Associate discount for the employee and eligible family members
• 401(k) match
• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability
• Paid holidays, vacation, sick, bereavement, and parental leave
• Employee Assistance Program (EAP)
• Incentive programs
• Auto and home insurance discounts
• Scholarship program
• Adoption and surrogacy assistance
• Smoking cessation program
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• Global well-being programs focused on physical, financial, and emotional wellness
• Training and development programs
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed