Store Manager

Walgreens•New London, WI

9d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, merchandising, inventory, compliance, facilities, and daily work assignments. The Store Manager analyzes business performance and develops plans to increase sales, control costs, and reduce losses, while working with pharmacy and clinic leadership to support their performance. The position also leads hiring, training, performance management, employee development, communication, and community outreach. The manager must complete Walgreens School of Operations within six months of starting in the position and obtain pharmacy technician registration or licensure, or other applicable pharmacy credentials, as required by state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license or registration as required by state law, pharmacy assistant status in Washington state, or RPh licensure as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or RPh licensure.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, model service practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds, cash handling, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, signage, and seasonal activities.
Analyze inventory trends and manage ordering, stocking, returns, transfers, and liquidation to prevent out-of-stocks and overstock.
Execute operational feedback from the District Manager and organize the store through hiring, placement, scheduling, and delegation.
Keep the store and grounds clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies and employment laws.
Ensure staff understand store technology and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, asset-protection, pharmacy, and clinic data; develop action plans to increase sales, control costs, reduce loss, and improve performance.
Work with the pharmacy manager and clinic coordinator or manager to support their operations, including providing pharmacy technician support during busy periods when necessary and legally permitted.
Identify sales opportunities and manage inventory levels, anticipating fast-selling items and seasonal changes.
Set team-member responsibilities and goals; observe performance, provide feedback and recognition, manage career progression, and make hiring, promotion, and termination decisions.
Monitor required training, coach team members, address discipline issues, engage Employee Relations and Human Resources as appropriate, develop performance plans, and monitor and approve compensation.
Promote teamwork, motivate team members, ensure fair treatment, and maintain regular open communication with store staff.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure, or other applicable pharmacy credentials, as required by state law; pursue PTCB or ExCPT certification when required by the state.
Pursue self-development in retail, management, and pharmacy practices.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.