Store Manager

Ross Stores•Oklahoma City, OK

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and reaches the sales floor promptly while expenses are managed through best practices and productivity. The position manages operating performance, staffing and scheduling, payroll administration, organizational development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It includes direct supervision of the Assistant Store Manager, Area Supervisors, and Retail Associates. The role requires evening and weekend availability and the physical ability to perform the listed store activities and use store equipment.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches.
Analyze store reports to evaluate controllable expenses and overall store performance; address variances to company standards with action plans, partnering with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and ensure required training is completed promptly.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed; ensure compliance with company personnel policies and applicable regulations.
Manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures within budget and control payroll hours to plan while adjusting to business trends.
Enforce company safety policies, help ensure Associate and Customer safety, and ensure Associates understand emergency operating procedures.
Model respectful, courteous, friendly, and professional conduct; recognize Associates and oversee customer-service and merchandise-presentation programs.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the Company Dress Code, represent the company brand, and maintain a clean, neat, easy-to-shop store with support from maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines; manage timely processing of merchandise to the sales floor.
Train Associates on Loss Prevention programs, safeguard confidential information and assets, maintain Loss Prevention awareness and customer-service presence, and lead the annual inventory process.
Monitor mark-out-of-stock policy for proper administration.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.