Store Manager-Full Time-35/37hrs

SALON SERVICES PRO INC•Orem, UT

19d

About The Position

Salon Services is seeking a full-time Store Manager to provide an exceptional customer experience to internal and external customers through leadership, coaching, and supervision of the store. The position supports the company’s mission, values, vision, and brand while leading day-to-day sales and operational processes. The Store Manager works with the District or Regional Manager to establish team goals and action plans, measures performance through monthly Performance Development Meetings, and guides the team in achieving store objectives. The role is accountable for store sales goals and key performance indicators through consistent customer service, product education, cross-promotion, and upselling. It also includes organizing customer events and sampling, maintaining inventory and store presentation, managing communications and cash flow, and completing other assigned tasks.

Requirements

Excellent verbal and written communication skills, with the ability to communicate clearly, concisely, accurately, promptly, and professionally.
Ability to follow instructions with a positive attitude.
Comfort using computers.
Comfort working with numbers and applying basic mathematical concepts.
Ability to stand and/or sit continuously to perform job functions for a full shift.
Ability to lift up to 50 pounds.

Nice To Haves

1–3 years of customer-facing experience preferred.
Prior supervisory experience preferred.
Previous cash-handling experience preferred.

Responsibilities

Nurture, support, and promote the company mission, values, vision, and brand to develop the company culture.
Work with the District or Regional Manager to develop team goals and action plans, measure and report performance through monthly Performance Development Meetings, and direct the team in executing action plans.
Lead day-to-day sales and operational processes at the store.
Ensure proactive, collaborative, and timely communication with management, the store team, and organizational stakeholders.
Achieve store sales goals and key performance indicators by providing consistent customer service, educating customers, and cross-promoting and upselling products.
Organize and execute events, sampling, and related customer education functions.
Follow inventory controls, maintain proper inventory levels, keep inventory faced and restocked, and receive shipments according to store policy.
Maintain a clean and presentable store and display promotions and signage appropriately.
Manage communications, including voicemails and emails.
Manage sales cash flow and deposit cash at the bank within 24 hours of closing.
Complete other tasks assigned by the District Store Manager.