Store Manager

EZCORP • Oklahoma City, OK

4d • Onsite

About The Position

The Store Manager at EZPawn leads, coaches, and mentors a team of 3 to 10+ Sales Associates while providing outstanding customer service and building ongoing customer relationships. The team works with customers to negotiate mutually satisfying agreements for pawn and sales transactions. This retail role offers the opportunity to connect with the local community and support customers while pursuing career growth at EZCORP.

The ideal candidate brings an engaging personality, leadership and coaching skills, negotiation ability, and a commitment to superior customer service. The role also calls for organization, attention to detail, sound judgment, effective time management and prioritization, and strong communication and interpersonal skills.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a management role.
• Ability to offer and describe various solutions and their benefits to customers.
• Strategic and tactical management skills.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality and solid leadership, coaching, and mentoring skills.
• Strong negotiation skills and ability to create a superior customer service experience.
• Strong organization, attention to detail, judgment, time-management, prioritization, communication, and interpersonal skills.

Nice To Haves

• Accountability for meeting targets and metrics in a performance-driven environment.
• Strong marketing and community outreach abilities.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual ability.

Responsibilities

• Analyze reports and profitability statements, and provide recommendations and necessary action plans.
• Recruit, select, orient, and train Team Members; monitor and appraise their job results.
• Provide ongoing coaching and development to help Team Members achieve performance goals and career aspirations.
• Schedule and assign Team Members, and follow up on their work to ensure store operational requirements are met.
• Ensure pricing and timely markdowns follow guidelines.
• Secure merchandise by implementing security systems and measures.
• Market and display merchandise to meet store standards, while maintaining a safe and clean store environment for Team Members and customers.
• Comply with all legal requirements.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Provide customer service and build ongoing customer relationships, including negotiating mutually satisfying pawn and sales transactions.

Benefits

• Free health insurance; no-cost medical insurance for the Team Member only when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Generous bonus potential.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED