Store Manager

Carter's•Allen, TX

About The Position

As a Store Manager at Carter’s, you lead the team that represents the brand to families and supports customers through important moments in their parenting journey. You foster a welcoming and inclusive environment, help team members build their skills and product knowledge, coach them to reach their potential, and support their career development. You oversee store talent development, customer experience, merchandising, operations, payroll, budgets, and performance. You lead the team in delivering an omnichannel experience, building customer loyalty, and reducing loss through service, education, and operational controls. The role requires the ability to lift 40 pounds, perform frequent bending, stooping, reaching, pushing, and pulling, stand or walk for extended periods, and climb a ladder. Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts each week.

Requirements

Minimum of 3 years of retail or related management experience leading direct reports.
High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Responsibilities

Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
Foster a positive, safe, and inclusive work environment, encourage collaboration, and recognize performance to increase employee engagement.
Grow leaders by providing direction, delegating, and investing in their development.
Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
Welcome customers, provide assistance with product styles, features, and benefits, and coach the team on customer loyalty programs, including credit programs.
Execute company direction on merchandising and operations, and manage payroll and budgets.
Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
Lead and integrate an omnichannel experience and ensure teams are trained on available tools.
Reduce loss through consistent customer service, education, and operational controls.

Benefits

Health benefits and mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Advance You Program offering tuition-free GED or bachelor’s degree study, or English as a second language learning.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Training, professional development, and personal development programs.
Schedules intended to support work-life balance.