Store Manager

Safelite • Delray Beach, FL

7d

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to provide customers with a memorable experience. The role provides people leadership and coaching, and oversees cash and expense management, inventory control, loss prevention, safety, and store appearance.

The Store Manager oversees daily store operations and team performance, including customer service, staffing and scheduling, inventory, cash handling, regulatory compliance, technician training and quality, equipment and vehicle maintenance, and responses to customer complaints and warranty issues.

Requirements

• Valid state-issued driver's license.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Professional appearance and willingness to wear personal protective equipment.
• Ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (listed as preferred).
• Automotive experience.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to meet or exceed company goals and key performance indicators, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics.
• Ensure compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified and provide training, retraining, and coaching to support quality installs and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are properly displayed.
• Respond quickly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED