Automotive Store Manager - Store 964

Monro Inc.•Manchester, NH

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates by selecting, coaching, and developing staff. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager develops sales and technical teammates, supports achievement of sales goals, oversees store operations and staffing, manages expenses and inventory, and helps ensure an excellent guest experience. The position also maintains technical knowledge through required training and ensures safe use and upkeep of store equipment.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in clean, excellent, guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Inform guests about and recommend appropriate tire and service products and sales promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.