Store Manager

Walgreens•West Columbia, SC

11d

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. Oversees store and pharmacy operations, daily execution, business performance, planning, people management, training, and communications with district, corporate, and community stakeholders. The role supports pharmacy and clinic performance and ensures compliance with applicable laws and company policies.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal promotions.
Analyze inventory trends; oversee ordering, stocking, liquidation, and inventory controls to prevent stockouts and overstock.
Supervise the receiving, stocking, pricing, return, and transfer of merchandise.
Execute District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use computer and technology systems and software, and contact IT support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and tasks, and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, review KPIs daily, and discuss results with district management.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, including providing support during busy periods and serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of fast-selling products and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing results.
Manage employee career progression, ensure timely completion of required training, and coach team members.
Make hiring, promotion, and termination decisions; address and discipline employee issues; and engage Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, communicate regularly with team members, solicit input, answer questions, and support open communication.
Ensure compliance with corporate policies and employment laws and fair treatment of team members.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.