Store Manager

Family Express Corporation•Schererville, IN

About The Position

The Store Manager is responsible for establishing and maintaining customer relationships and overseeing and being accountable for store operations. The role promotes maximum sales and profitability through merchandise, inventory, expense control, human resource management, operating-cost management, and shrinkage control. The Store Manager demonstrates commitment to personal development and achieving company goals. The position provides leadership across store operations by guiding and motivating employees to deliver safe, fast, superior service, exceed customer expectations, and support business growth. The Store Manager and all other positions are expected to uphold the Family Express Mission and Vision. This position reports to the Field Consultant and supervises store-level employees assigned to the location, or locations for a Multi-site Manager.

Requirements

Be available on call 24 hours per day, 7 days per week.
Have a valid driver’s license.
Be at least 21 years of age.
Have a high school diploma or equivalent.
Have reliable transportation.
Be able to travel daily between all Family Express locations or other locations when necessary.
Be able to obtain and maintain an Indiana alcohol manager designation.
Complete training requirements, such as ServSafe and Cravin’s To Order.
Demonstrate situational awareness and a strong customer-centric orientation.
Have time-management, multitasking, productivity, and urgency skills.
Have excellent interpersonal skills and effective communication skills at all levels.
Have high-performance team-building skills and be a strong team player.
Be able to enhance team members’ performance.
Demonstrate commitment to the company mission and values.
Have basic mathematical and computer proficiency.
Deal constructively with conflict.
Demonstrate adaptability, flexibility, and receptiveness to change.
Have problem-analysis and resolution skills at strategic and functional levels.
Make effective decisions based on sound judgment and reasoning.
Be able to read, write, and understand English.
Be able to stand for prolonged periods, including shifts longer than eight to ten hours and up to 50 hours per week; reach, climb, balance, stoop, kneel, and crouch; and talk and hear.
Occasionally lift and/or move up to 50 pounds.
Have close, distance, color, and peripheral vision, depth perception, and the ability to focus.
Be flexible to work all shifts and all days of the week when necessary.
Tolerate extreme temperatures for intervals of at least 30 minutes and exposure to cleaning solvents.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.
Microsoft Office experience.

Responsibilities

Meet and exceed Family Express culture expectations, including building relationships, promoting the Living Brand, and serving as a product brand advocate.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using company-approved procedures.
Conduct and ensure completion of competitive fuel price surveys as required.
Review, verify, and complete store payroll accurately, including allocations and scheduled vacations.
Operate and maintain approved store equipment.
Execute marketing, merchandising, and promotional objectives.
Apply, enforce, and oversee consistent early engagement, counseling, and disciplinary actions for store associates in accordance with company policy and procedure.
Maintain store safety, maintenance, cleanliness, and image standards through image reviews, safety audits, and proper use of daily and weekly shift-duty lists.
Monitor the applicant tracking system daily and respond to applications in a timely manner.
Hire and retain qualified store associates to achieve positive programmatic hiring numbers for the store and company cost centers.
Lead, motivate, inspire, train, and coach employees.
Ensure store security and safety for customers and employees, and promptly report incidents.
Achieve budgeted objectives and acceptable profitability in sales, shrink, waste, cash over/short, expenses, and labor management.
Complete store schedules at least two months in advance and ensure shifts are covered to meet business needs.
Verify and review appropriate labor-budget utilization.
Complete scheduled performance reviews.
Maintain active Cravin’s To Order training and ServSafe certifications at food-service locations.
Complete safety committee assignments when applicable.
Maintain a working phone at all times.
Ensure appropriate store coverage for vacations by an Associate Field Consultant or Store Manager and ensure all shifts are filled.
Complete Living Brand University courses.
Perform other duties as assigned.