Store Manager

ACE Cash Express•Mercedes, TX

About The Position

The Store Manager is the face of ACE Cash Express to customers, providing customer service, facilitating sales, building professional customer relationships, and developing in-depth knowledge of the company’s lending services (where applicable), check cashing, and card services. The role manages store operations and performance, supports and trains store employees, and promotes ACE financial products and services. Managers are expected to work independently, take accountability for store performance, and deliver attentive, empathetic service while following industry regulations and safety guidelines. There may be occasions when the employee travels to other stores to work.

Requirements

High school diploma or equivalent.
Ability to work independently and take accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand ACE’s financial products and services.
Ability to meet the physical demands of the role, including standing for extended periods and occasionally lifting or moving up to 25 pounds.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

Two or more years of retail experience is beneficial.
Proficiency in Spanish is welcomed in most markets.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage store operations and drive overall store performance, potentially including cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
Train and support store employees in product knowledge.