Store Manager

Barnes & Noble • Oklahoma City, OK

9d

About The Position

A Barnes & Noble Store Manager is responsible for the smooth running of the bookstore by leading, developing, and working through the store team and Cluster to deliver expected results. The store’s performance reflects the manager’s ability to lead and motivate the team. The manager sets and reinforces expectations for bookstore presentation, operational standards, merchandising, inventory, customer service, café partnership, sales, scheduling, health and safety, and loss prevention.

The Store Manager leads the team to consistent performance by assessing team members’ capabilities, conducting timely reviews, supporting individual development, and holding employees accountable fairly. The manager communicates company messages and feedback, fosters a positive working environment, demonstrates integrity and resilience, remains open to feedback, and contributes to Cluster partnerships and support. As experience grows, the manager is expected to develop knowledge and skills to support others and the Cluster. The role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. The manager may work in other stores when able and needed to support the wider Cluster, and must comply with company policies and procedures.

Requirements

• Ability to lead, develop, and motivate a store team to deliver consistent performance and expected results.
• Ability to assess team members fairly, provide development support, conduct reviews, and hold employees accountable.
• Strong communication, interpersonal, and customer-service skills.
• Ability to maintain and execute bookstore operational, presentation, merchandising, inventory, café, sales, scheduling, health, safety, and loss-prevention standards.
• Ability to remain resilient, equitable, and consistent under pressure while pursuing goals and objectives.
• Openness to learning, accepting feedback, and working to improve personal skills and performance.
• Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
• Willingness and ability to work in other stores when needed to support the wider Cluster.

Responsibilities

• Lead, develop, and motivate the store team and Cluster to ensure the store runs smoothly and delivers expected results.
• Maintain Bookstore Basics and store presentation standards, including organized stockroom and backstock, timely receipt and shelving of deliveries, and appropriate stock levels.
• Direct and execute commercial presentation across the Front of Store, tables, Children’s Department, Gifts, Toys & Games, and other non-book sections.
• Partner with Inventory Cluster Support to ensure appropriate merchandise offerings.
• Support café standards, build a positive partnership with the café team, and promote Membership and book picks.
• Ensure customer service coverage and behaviors, including greeting customers, offering assistance naturally, and providing friendly, knowledgeable, professional service at registers.
• Promote Membership, Our Monthly Picks, and other store services, and achieve sales objectives.
• Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
• Execute a store roster aligned with the budget and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
• Assess team members’ capabilities and potential, conduct reviews consistently and promptly, and prioritize individual bookseller development in partnership with People Cluster Support.
• Hold the team accountable for role-appropriate standards and address performance opportunities promptly and fairly.
• Create a positive working environment grounded in kindness, fairness, respect, and clear communication.
• Communicate company messages to the store team and share relevant feedback and questions with Cluster, Area, or Home Office resources.
• Demonstrate integrity, resilience, openness to feedback, and continual learning and development.
• Offer support outside the store and accept Cluster partnerships as appropriate.
• Comply with company policies and procedures.
• Work in other stores when able and needed to support the wider Cluster.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
• Company-paid holidays (for employees scheduled 20 or more hours per week)
• 401(k) with company match (for employees scheduled 20 or more hours per week)
• Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
• Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
• Disability benefits (for employees scheduled 30 or more hours per week)
• Life insurance (for employees scheduled 30 or more hours per week)
• Transit benefit
• Tuition reimbursement (for employees scheduled 30 or more hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed