Store Manager

Circle K Stores • El Paso, TX

10d • Onsite

About The Position

The Store Manager leads store operations, directly supervises two or more full-time employees, and ensures customer service, store presentation, safety, training, communication, and financial performance meet company standards. The role recruits, hires, trains, schedules, coaches, and evaluates employees; maintains supplier and community relationships; and oversees merchandise, records, reports, cash, inventory, sales, and expenses. The position requires at least 50 hours of work per week and can involve all shifts, weekends, and holidays. Approximately 95% of work is indoors, with occasional outdoor tasks and exposure to cold or warm temperature extremes and noise. The Store Manager generally works with minimum direction and periodic supervision.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
• Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer, or acquire the skills needed to use one, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions and work in the described conditions.
• Ability to operate a motor vehicle and sit for long periods of time.
• Ability to work a minimum of 50 hours per week, work alone, and stand and/or walk for an entire shift.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands throughout the shift; push or pull with arms up to 20 pounds; reach overhead; bend, twist, stoop, kneel, and squat; and possibly climb a ladder.
• Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and tolerate occasional noise.
• Ability to operate a cash register and/or computer keyboard.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, train, schedule, counsel, mentor, motivate, and separate employees in accordance with company guidelines and nondiscrimination practices.
• Assign and manage work to keep the store clean, stocked, organized, well-kept, and aligned with company standards.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Develop positive professional relationships with suppliers and promote a safe, positive public image in the neighboring community.
• Maintain regular, predictable onsite attendance.
• Complete timely performance appraisals and check-ins, provide performance-based feedback, and ensure employees complete required training.
• Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations.
• Ensure employees receive timely communications and hold periodic communication meetings with store employees and the Market Manager.
• Evaluate store needs and develop action plans to achieve objectives; maintain store files and manuals.
• Ensure required reports are completed accurately and on time, merchandise is displayed and priced correctly, and employment posters and signs are accessible.
• Analyze daily sales and expenses, take action to maximize sales and net profits, forecast and budget P&L lines, and manage merchandise margins.
• Safeguard and account for money received and disbursed, perform financial analysis, and report sales, cash, inventory, or operating discrepancies to the Market Manager.
• Perform other duties as assigned and operate a motor vehicle when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED