Store Manager - Olympia Capital
About The Position
The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The manager develops the team through training, coaching, and development, and performs additional duties as assigned. The role drives sales through a customer-centric selling culture, supports execution of company initiatives, and ensures consistent merchandising and customer-readiness standards. It also includes recruiting, hiring, training, coaching, evaluating, and developing colleagues and leaders; managing performance and colleague concerns; building talent pipelines and career progression plans; and supporting local community initiatives. The manager must maintain dependable attendance and be able to work a flexible schedule, including days, evenings, weekends, and holidays, according to business needs.
Requirements
- High school diploma or equivalent work experience in a related field.
- At least 5 years of direct experience.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform the physical demands of the position, including heavy lifting, constant moving, standing, and reaching with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
- Develop the team through coaching, follow-up, recognition, and support for leadership growth.
- Ensure weekly business reviews are completed by the leadership team and support action plans to address deficiencies.
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
- Manage work hours by supporting strong attendance and effective use of weekend hours.
- Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
- Promote awareness of shortage prevention and ensure compliance with policies and procedures.
- Coach colleagues to deliver selling behaviors that enhance the customer experience, using sales reports and observations to provide feedback and identify improvement areas.
- Recognize successful selling behaviors and coach the store team to improve sales performance.
- Maintain active supervision throughout the store and ensure a clean, organized, customer-ready environment.
- Recruit qualified sales-focused leaders and build a talent pipeline for future advancement and promotion.
- Ensure timely completion of required training and engagement with new hires.
- Execute recognition programs and lead storewide rallies.
- Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
- Hold leaders accountable for consistent coaching and conduct ongoing colleague talent analysis and career progression planning.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
- Manage the team to meet or exceed performance and behavioral expectations, and address complaints and colleague problems.
- Lead the team in supporting local community initiatives.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
- Perform additional duties as assigned.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
