Store Manager - Olympia Capital

Macy's•Olympia, WA

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, maintenance, expense management, shortage prevention, and sales support. The manager develops colleagues through training, coaching, and development, and performs additional duties as assigned. The role is responsible for driving sales and a customer-centric selling culture; ensuring effective execution of business plans, merchandise presentation, sales events, and company initiatives; and maintaining standards for customer readiness and shortage prevention. The Store Manager coaches leaders and colleagues to improve selling behaviors and customer experience, uses sales reports and observations to provide feedback, and maintains an active supervisory presence throughout the store. The Store Manager recruits, hires, trains, coaches, develops, evaluates, and disciplines colleagues. They build a talent pipeline, support career progression, promote recognition and engagement, manage performance, resolve colleague complaints and problems, and lead community initiatives. The role also requires dependable attendance and fostering an inclusive, respectful environment for colleagues, customers, and communities.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure the leadership team completes weekly business reviews and follows action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours by supporting strong attendance and effective use of weekend hours.
Coach leaders to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Maintain awareness of shortage prevention and ensure compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience.
Use sales reports and colleague observations to provide constructive feedback and identify improvement areas.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain active supervisory presence and a clean, organized, customer-ready store.
Recruit qualified sales-focused leaders and build a talent pipeline for advancement and promotion.
Ensure required training is completed on time and new hires receive leadership engagement.
Execute recognition programs and energize storewide rallies.
Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
Conduct talent analysis and establish career progression plans to retain talent and reduce turnover.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality and foster acceptance, respect, and authentic connections.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement