Parts Manager - Olympia, WA

Freightliner Northwest•Tumwater, WA

4d•Onsite

About The Position

Gordon Truck Centers, Inc. is hiring a Parts Manager in Olympia, Washington. The Parts Manager is responsible for the management, profitability, and efficiency of the store Parts Department, including purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying, and advertising. The role manages the department’s profit and loss, leads and develops staff, maintains safe and efficient operations, oversees inventory and vendor relationships, and works with other departments and leadership to support customer satisfaction and profitability. The position is based primarily indoors, with some noise while working around operating departments. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with shift flexibility required. Off-hour shifts may occasionally be required or needed for special events. Physical demands include standing, bending, stretching, using a computer keyboard and telephone, and occasionally lifting up to 50 pounds. The starting base salary is $92,200, plus an incentive program, based on experience. GTC offers eligible employees healthcare benefits, retirement savings options, paid time off, and education assistance. Employment offers are contingent on successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

Requirements

At least 4 years of parts management or equivalent experience.
Solid working knowledge of a dealership-level parts department.
Proven leadership skills.
Professional and safety-minded conduct.
Excellent verbal and written communication and listening skills.
Excellent customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.
Ability to meet the stated physical demands, including occasional lifting of up to 50 pounds.
Ability to work the stated schedule with shift flexibility; occasional off-hour shifts may be required.

Nice To Haves

College degree or relevant on-the-job experience.
Proficiency with Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT, and Absorb.

Responsibilities

Manage the department P&L, control costs, and create and implement opportunities for profitable growth.
Lead parts counter and embedded department parts support personnel, including hiring, training, scheduling, payroll, retention, coaching, goal setting and monitoring, and performance management.
Implement systems and procedures to ensure the safety of staff and company property.
Hold meetings with department employees to discuss activities and issues and develop strategies for more efficient operations.
Design and maintain a staff cross-training program, tracking and documenting tasks.
Ensure staff complete required monthly training in the Company Learning Management system.
Design and communicate career-path opportunities for staff.
Manage and maintain inventory controls to limit obsolescence and maintain healthy stock, including cycle counting, zero-location tracking, inventory turns, purchasing, lost-sales tracking, loss control, cores, and warranty cores.
Ensure vehicles and equipment meet safe and working standards.
Champion Elite Support Continuous Improvement initiatives to improve the efficiency of parts procedures.
Maintain continuous-improvement policies and a clean, organized department, including the parts merchandising and lobby area.
Coordinate communication between departments to ensure timely parts availability and efficient process flow.
Build customer relationships and handle complaints promptly according to dealership guidelines.
Develop, enforce, and monitor customer-service guidelines to maximize customer satisfaction.
Implement processes to regularly promote sales specials to customers.
Build and maintain mutually beneficial vendor relationships.
Manage freight recovery for inbound and outbound freight carriers.
Work with sales and corporate staff to establish pricing policies that balance volume, customer loyalty, and operating costs.
Collaborate with leadership to establish department goals and use project-management tools to meet deadlines.
Regularly communicate departmental successes, failures, and needs to upper management.
Assist the counter team and answer phones during busy periods, and perform other duties as business needs require.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement and education assistance.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar company 401(k) match up to 3% of income for qualifying employees.
Paid vacation and personal time off (PTO).
Six paid holidays.
Incentive program.