About The Position

As an Administrative Support Team (AST) Colleague, you help keep the store running smoothly behind the scenes. You support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Your work enables store leadership and teams to focus on delivering exceptional customer service. You serve as a key point of contact for store colleagues and leadership, acting as a liaison for HR-related matters and coordinating new-hire paperwork, onboarding, and training sessions. The role also includes overseeing scheduling, managing cash office operations, maintaining store recognition programs, distributing reports, balancing the vault, and supporting maintenance requests. You are expected to work with professionalism, discretion, and attention to detail in a well-organized and supportive store environment. Colleagues review team priorities, keep the office clean and organized, communicate and collaborate with teammates, and complete tasks accurately and professionally. The position includes frequent computer and technology use, including handheld equipment and cash registers. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
  • Ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Maintain an organized Store Management Office and help keep it clean and prepared.
  • Handle administrative and human resources functions and coordinate internal communications.
  • Oversee scheduling and manage cash office operations.
  • Serve as a point of contact and liaison for HR-related matters.
  • Coordinate new-hire paperwork, onboarding, and training sessions.
  • Support colleague engagement and maintain store recognition programs.
  • Distribute reports and balance the vault.
  • Support maintenance requests.
  • Communicate and collaborate with colleagues, customers, and supervisors, and complete tasks accurately and professionally.
  • Use computers, handheld equipment, and cash registers, including processing register transactions.
  • Work weekend shifts as part of the schedule.

Benefits

  • Competitive pay and benefits
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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