(USA) Store Manager - Division 1/Neighborhood Market
About The Position
The Store Manager leads the facility’s operations, financial performance, sales, merchandising, customer service, and people management. The role directs the management team, communicates with associates about facility operations and company direction, and ensures sales and profit goals are achieved through expense control, budgeting, forecasting, and plans to address performance gaps. The Store Manager models and enforces customer service standards, ensures effective merchandise presentation and inventory levels, and leads execution of business plans and projects. The role also oversees the Academy training environment and store standards, supports trainees and Academy staff, and contributes to talent and succession planning across supported markets. The position develops and supervises associates and managers through hiring, training, mentoring, performance expectations and evaluations, coaching, recognition, and a workplace culture of belonging. It promotes company policies, ethics, compliance, and the Open Door Policy, and represents the Company in community outreach and sustainability efforts. The role is expected to act with integrity, serve customers and members, respect individuals, and strive for excellence.
Requirements
- 4 years of general management experience, including financial accountability.
- 4 years of experience supervising 50 or more exempt and non-exempt associates or employees, including performance management, mentoring, hiring, and firing.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience running a fresh or dry grocery area.
Responsibilities
- Uphold the Company’s Open Door Policy by listening to associate concerns, researching issues, applying company policies, and providing resolutions.
- Lead community outreach, maintain relationships with community groups and individuals, and represent the Company in external organizations and local programs.
- Drive facility financial performance, including achieving sales and profit goals, controlling expenses, developing corrective plans, overseeing budgets, and analyzing economic trends and community needs.
- Model and guide customer service approaches to resolve customer needs, complaints, and issues within company standards.
- Direct facility operations and communicate with management and hourly associates about operations, merchandising, and company direction.
- Drive sales through effective merchandise presentation, competitive pricing, accurate signing, appropriate in-stock and inventory levels, budgeting, and forecasting.
- Ensure the Academy training environment and store standards are successful, including engaging trainees, supporting Academy staff, providing job-shadowing opportunities, and participating in talent and succession planning.
- Execute business plans and projects by identifying customer and operational needs, communicating priorities, removing barriers, providing resources, measuring progress, and adapting plans as needed.
- Select, train, mentor, and develop associates; assign duties; establish performance expectations; conduct evaluations; recognize and coach associates; and promote belonging.
- Promote company policies, procedures, mission, values, ethics, and compliance, and support the Open Door Policy.
- Evaluate the effectiveness of plans and initiatives, consult stakeholders, apply suggestions to improve efficiency and cost effectiveness, and support community outreach events.
- Build high-performing teams, foster collaborative relationships, communicate effectively, attract and retain talent, and recognize others’ contributions.
- Make data-informed decisions that balance short- and long-term priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
- Drive continuous improvement, encourage learning, and support the adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
