Store Manager (Store 6365)

GameStop•Vestal, NY

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of associates who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and supporting the store environment to meet or exceed sales and profit goals. The role ensures products are visible and available to buy, builds sales through product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The position oversees guest service, sales initiatives, staffing, training, scheduling, payroll-related tasks, store presentation, inventory, loss prevention, financial procedures, shipments, and daily operations. The Store Manager works with store associates and the District Manager to implement company initiatives, maintain safe and compliant operations, and achieve sales, profit, and shrink goals. For stores located on military bases, the role also includes forming professional partnerships with appropriate military personnel. The role requires 40 hours per week and flexibility to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. It involves standing and moving throughout the store for up to 12 hours per day and handling merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing and welcoming personality with strong people skills.
Ability to provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Ability to meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics skills, including addition, subtraction, multiplication, division, and handling currency, and alphabetizing skills.
Ability to complete required paperwork properly and to follow and convey written, oral, or diagram-form instructions.
Ability to execute financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week, with flexibility for extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure and adapt to stressful situations without negatively affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and perform other basic fine and gross motor tasks.
Ability to lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet.
For positions in stores located on military bases, ability to possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Provide and model best-in-class guest service, including greeting guests, addressing questions and concerns, assisting with gaming needs, explaining promotions, recommending items, applying selling behaviors, and thanking guests.
Support the store’s overall shopping environment, including visual and operational elements, sales initiatives, and guest relationships that encourage sales and repeat business.
Process purchases and returns accurately through the Point-of-Sale (POS) system, including handling payments, making change, bagging merchandise, and providing receipts.
Respond to guest comments and questions in person or by phone, answering calls promptly and professionally using the company phone greeting.
Promote GameStop guest programs, including reservations, trade-ins, and Pro Rewards.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Communicate regularly with store associates and the District Manager to implement store initiatives according to plan.
Set guest service expectations and train associates on their job responsibilities, company and store policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to scheduling guidelines and ensure required breaks and meals are accounted for.
Manage staffing levels to maintain consistent guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and regularly enter written feedback for each associate in the Workday / HR service management system.
Keep all store areas, including restrooms, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and ensure products are represented, organized, and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and required bank deposits; visually inspect associates’ packages or belongings at closing or shift end as appropriate.
Lead the store team in meeting or exceeding sales, profit, and shrink goals and complete necessary administrative and operational duties.
Count, balance, and reconcile daily business transaction totals in the POS system.
Complete daily transaction closeout paperwork and deposit slips accurately, maintain sufficient cash and change, and make bank deposits daily or according to established guidelines.
Verify shipments for discrepancies or shortages, record discrepancies in the POS system, conduct merchandise counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are properly labeled and include packing lists.
Monitor associate and guest safety, promptly address potential hazards, and report injuries according to company guidelines.
Maintain neat and organized store records and files and ensure manuals are up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.