Store Manager

Tailored Brands•Concord, NC

13d

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store employees to deliver an exceptional customer experience. The Store Manager is responsible for achieving store business plans, developing and executing sales plans, maintaining effective staffing and operations, and creating an engaged, inclusive workplace. The position reports to the Regional Manager. The role may offer the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and strategic.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
Model company values and coach the team by example.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Help the team identify, recommend, and implement changes that improve productivity.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on their execution to maximize sales and deliver consistent performance.
Use store reports and other fact-based information to make decisions and present recommendations and opportunities.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager on plans to address issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, and branding efficiencies.
Create an engaged and inclusive environment where contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model.
Build a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members up to date on company directives.
Train the team on customer service expectations and lead them in exceeding customer expectations and achieving a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are executed as directed.