Store Manager

Sleep Number•Lansing, MI

13d•$80,000 - $94,000

About The Position

Sleep Number is hiring a Store Manager to lead a retail team and deliver a world-class customer experience. The role uses Sleep Number’s relationship-based sales process to help customers identify their sleep needs and select products, while building lasting customer and team relationships. The manager leads store operations, recruiting, training, and sales, and uses company programs and tools to build local awareness, increase store traffic, and achieve sales goals. This is a performance-oriented opportunity with a stated base rate of $22 per hour, uncapped commission, and bonus potential. Most team members earn $80,000–$94,000 annually, though actual earnings vary and are not guaranteed.

Requirements

At least 3 years of sales management or team leadership experience, with a track record of meeting and exceeding goals; high-end or specialty retail experience is preferred.
Prior success recruiting, training, engaging, and retaining talent.
Ability to use technology for store operations and sales presentations, including POS systems and interactive demonstrations.
Ability to lead by example in a fast-paced, growth-oriented work environment and commitment to continuous improvement.
Motivation to work under a pay-for-performance compensation plan.
Ability to work a flexible schedule, including typical retail hours such as evenings and weekends.
Must be authorized to work in the United States and demonstrate English language proficiency.
High school diploma or equivalent required.

Nice To Haves

High-end or specialty retail experience.
Technology engagement and early adoption.
Second-language skills.
Additional education and training.

Responsibilities

Provide a world-class customer experience by using the sales process to understand customers’ sleep needs and guide them through product selection.
Communicate product features, benefits, promotions, and store procedures to customers and team members.
Provide timely customer follow-up and employee coaching.
Lead store operations, recruiting, management, training, and sales functions.
Ensure productivity, compliance with company policies, and team effectiveness.
Use company programs and tools to build local market awareness and drive store traffic.
Hold self and team accountable for becoming trusted Sleep Experts and consistently exceeding sales goals.