Store Manager

Tailored Brands•Springfield, PA

13d

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, team development, a collaborative selling environment, and operational excellence. The role includes recruiting, hiring, and training staff to provide an exceptional customer experience. The Store Manager oversees store leadership, business performance, operational execution, workplace culture, and customer experience. They set expectations, develop employees, use store data to inform decisions, execute business plans, maintain appropriate staffing and coverage, and ensure the store meets company standards for service, operations, visual presentation, and marketing initiatives. The role may include voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business needs.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to company standards.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so the team can maximize business opportunities.
Guide the team in identifying, recommending, and implementing changes to improve productivity.
Lead store recruiting and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and drive consistent performance.
Present opportunities and recommendations using fact-based information and store-report data.
Participate in business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager on plans to address and manage issues.
Ensure schedules provide appropriate staffing, initiative execution, Ship-from-Store operations, task coverage, and sales coverage.
Ensure staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, efficiency, and branding.
Create an engaged and inclusive workplace where team members' opinions and contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic motivational leadership and serve as a role model.
Maintain a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members current on company directives.
Train the team on customer-service expectations and lead efforts to provide an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store's visual presentation meets brand standards and marketing initiatives are executed according to company direction.