Store Manager

Daiso•Phoenix, AZ

13d

About The Position

The Store Manager leads store operations and staff to achieve sales, customer service, and profitability goals. The role develops business strategies to grow the customer base, increase store traffic and basket size, and optimize profitability. It oversees store administration, compliance, inventory, loss prevention, store presentation, promotions, and staffing, while training and supporting employees and addressing issues raised by staff or customers.

Requirements

High school diploma or GED.
1–3+ years of relevant experience.
Proven experience as a retail manager or in another managerial position.
Knowledge of retail management best practices.
Outstanding communication and interpersonal abilities.
Excellent organizing and leadership skills.
Time management skills.
Judgment and decision-making skills.
Sales experience.
Ability to manage others.
Ability to travel.
Driving required.
Ability to carry 40 lbs.
Ability to lift 40 lbs.
Ability to see and listen.

Responsibilities

Develop business strategies to grow the customer base, expand store traffic, increase basket size, and optimize profitability.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Ensure high levels of customer satisfaction through excellent customer service.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and plan and oversee in-store promotional events or displays.
Uphold Daiso's standards for display presentation.
Conduct personnel performance appraisals to assess training needs and build career paths.
Address issues arising from staff or customers, including complaints and grievances.
Manage store and company inventory, including loss prevention through theft and breakage.
Train new employees and provide ongoing employee education.
Create store schedules that meet customer demand while meeting payroll targets.
Create employee schedules, assign schedules and responsibilities to associates, and check that assignments are completed.
Recruit, interview, hire, discipline, and offboard poor-performing staff.