Store Manager
About The Position
The Store Manager oversees all aspects of TJ Maxx store operations to drive sales, control expenses, and minimize shrink and damages. Responsibilities span merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving. The role develops and implements plans to increase sales, provides recommendations to the District Manager on merchandise mix, inventory levels, and customer demographics, and shares competitive insights on pricing, presentation, and customer service. The Store Manager recruits, trains, develops, and manages a large team of Associates and Assistant Managers. They serve as a role model and provide individualized development to Assistant Store Managers to prepare them for promotion. The position emphasizes loss prevention, compliance with company policies and procedures, and positive customer and Associate experiences through high standards of service, merchandise presentation, and an inclusive, supportive environment. The role also communicates action plans for store initiatives, including projects, targets, and priorities.
Requirements
- 3–5 years of retail experience as a Store or District Manager in dynamic, high-volume environments.
- Demonstrated success managing and driving significant sales revenue.
- Proven ability to manage, develop, and motivate a large team.
- Strong interpersonal, communication, organizational, and follow-through skills.
- Leadership skills focused on collaboration, problem-solving, and empowering diverse teams to make effective decisions.
- Ability to mentor and provide feedback.
- Comprehensive knowledge of store operations, including customer service, merchandising, people management, health and safety, and loss prevention.
Responsibilities
- Oversee store operations to boost sales, control expenses, and minimize shrink and damages, including merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
- Recruit, train, develop, and manage a large team of Associates and Assistant Managers.
- Role-model effective leadership and provide individualized development to Assistant Store Managers to prepare them for promotion to Store Manager positions.
- Develop and implement plans to increase store sales.
- Recommend merchandise mix, inventory levels, and customer demographic considerations to the District Manager.
- Provide competitive analysis and insights on pricing, presentation, and customer service.
- Focus staff on Loss Prevention priorities and ensure compliance with company programs, procedures, and policies.
- Review store reports, conduct walkthroughs and audits, and hold program meetings with Associates.
- Maintain high standards in customer service and merchandise presentation to ensure positive customer experiences.
- Develop and communicate action plans for store initiatives, including projects, targets, and priorities.
Benefits
- Associate discount for eligible Associates and family members
- 401(k) match
- Medical, dental, and vision coverage
- Health Savings Account (HSA)
- Health care Flexible Spending Account (FSA)
- Life insurance
- Short- and long-term disability
- Paid holidays, vacation, sick, bereavement, and parental leave
- Employee Assistance Program (EAP)
- Incentive programs
- Auto and home insurance discounts
- Scholarship program
- Adoption and surrogacy assistance
- Smoking cessation program
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- Training and development programs
- Global well-being programs focused on physical, financial, and emotional wellness
- Career growth opportunities
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
