Store Manager

Ross Stores•Texarkana, TX

11d

About The Position

The Store Manager is responsible for all aspects of store operations and leads the entire store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager also recruits, trains, and develops Associates and manages the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor promptly, while expenses are managed through best practices and productivity. The position oversees store performance, scheduling, payroll administration, organizational development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates. The role requires evening and weekend availability, frequent movement throughout the store, and use of store equipment.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of Customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete tasks, and execute to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches.
Analyze store reports, evaluate controllable expenses and overall store performance, and address variances with action plans, partnering with the District Manager as needed.
Ensure Associates are properly scheduled to meet business objectives and accept special assignments as directed by Leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and training to support Associate development and reduce turnover.
Prioritize and ensure timely completion of required training courses.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed; ensure compliance with personnel policies and applicable laws and regulations.
Manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures within budget, manage payroll hours to plan, and adjust to current business trends.
Maintain adherence to safety policies, ensure the safety of Associates and Customers, and ensure Associates understand emergency operating procedures.
Treat Customers, Associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates through company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the Company Dress Code, represent and support the Company brand, and maintain a clean, neat, easy-to-shop environment with support from maintenance personnel and Associates.
Ensure recovery, sizing, and markdowns meet Company standards; ensure merchandise is presented according to merchandising guidelines and processed to the sales floor within the expected timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program and maintain strong customer service presence and loss-prevention awareness on the sales floor.
Lead annual inventory preparation and execution, and monitor mark-out-of-stock policy for proper administration.