Store Manager

Bridgestone Americas•Toledo, OH

13d•$61,300 - $104,200

About The Position

The Store Manager is an exempt leadership role responsible for supporting the needs and performance of a retail automotive service store. The position typically requires 40 or more hours per week, generally across five days, including weekends. A flexible schedule and additional hours may be required depending on staffing levels, customer demand, store performance, and business needs. The role includes customer service, sales growth, staff management, and responsibility for store budgets, payroll, records, and goals.

Requirements

High school diploma or equivalent.
Demonstrated success in retail sales management.
Problem-solving skills related to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Ability to assist customers with personal sales and complaints to support retention and loyalty.
Exceptional teammate and customer communication skills.
Negotiation and conflict-resolution skills.
Valid automobile driver's license at all times and ability to drive customer and company vehicles.

Nice To Haves

Two-year college degree or equivalent.

Responsibilities

Provide customer service.
Drive store sales and promotions.
Build customer satisfaction and loyalty, creating positive results for teammates, customers, and the company.
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets, and store goals.
Keep records and relevant financial information current.
Manage, schedule, and assign staff according to their skill levels.
Attend paid training to stay current with developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied.
Perform other duties as assigned.