Store Manager

Leeds West Group•Omaha, NE

4d•Onsite

About The Position

The Store Manager leads daily operations at an automotive retail and repair location, exercising independent judgment on matters that significantly affect store and business operations. The role is the highest on-site leadership authority and is accountable for store performance, customer satisfaction, safe and efficient service delivery, staffing, and achievement of business objectives. The Store Manager communicates and collaborates with the Director of Operations and senior management on significant operational, personnel, and business matters, and carries out company plans, directives, initiatives, programs, and budgets. The Store Manager directly supervises store employees, including assigning and directing work, coaching and developing employees, managing performance, and enforcing company standards. The role supports an inclusive, respectful, safe, and high-performing culture, develops internal talent and succession readiness, and coordinates with Senior Management and Human Resources on significant employment decisions. This is a full-time, salaried, exempt, on-site position requiring at least 50 hours per week. The work takes place in a fast-paced automotive retail and repair environment, with exposure to indoor and outdoor climates, changing temperatures, automotive tools, equipment, fluids, and chemicals. The role requires local travel between stores of up to 25%; overnight travel is less than 5% unless required for a particular assignment. Regular long hours and frequent weekend work are expected.

Requirements

At least 18 years of age.
Active and unrestricted driver’s license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory completion of a Motor Vehicle Record check and ability to maintain a driving record that meets company requirements.
Strong integrity and excellent people-management skills; ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Excellent analytical, decision-making, problem-solving, active-listening, verbal and written communication, interpersonal, supervisory, diplomatic, and leadership skills.
Excellent sales and customer-service skills.
Strong knowledge of automotive retail and service operations, business management, financial principles and procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe operations.
Excellent organizational skills and attention to detail; strong time-management skills.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform the physical functions of the role, with or without reasonable accommodation, including standing, walking, reaching, using hands for business equipment, visually inspecting the workplace, and communicating effectively.
Ability to occasionally drive, bend, stoop, kneel, crouch, or lift and carry items weighing up to 50 pounds.

Nice To Haves

Bachelor’s degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Own and manage daily business operations, including staffing, scheduling, customer satisfaction, workflow, safety, operational execution, and store performance goals.
Ensure services are completed efficiently and accurately in compliance with company, safety, and industry standards.
Analyze KPIs, financial results, staffing, customer experience, and operational performance; identify risks and opportunities and take timely action to improve results.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver and oversee professional customer service, including call conversion, sales promotions and discounts, financing options, repair quality, post-service follow-ups, customer reviews, and timely resolution of concerns and complaints.
Manage inventory levels and shrinkage, costs and expenses, responsible P-Card use, payroll, and injury and damage claims to meet business objectives and budget targets.
Serve as facility key holder and perform opening and closing procedures, including nightly deposits, system close-outs, and responding to alarms and after-hours security concerns.
Reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company safety policies and industry best practices.
Ensure test drives follow company policies, procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Communicate and collaborate with senior management about store performance, staffing, significant personnel matters, operational challenges, and business priorities; execute business plans, directives, initiatives, programs, and budgets.
Directly supervise store employees, including assigning work; training, coaching, developing, recognizing, evaluating, and disciplining employees; managing performance; and enforcing company standards.
Make personnel decisions within assigned authority and consult Senior Management and Human Resources about significant employment decisions in accordance with company policy and approval processes.
Foster an inclusive, respectful, and high-performing workplace culture; set expectations, provide feedback and recognition, address concerns fairly, and support employee development.
Identify and develop internal talent, including the Assistant Store Manager, and maintain visibility into current and future staffing needs.
Implement company and leadership initiatives, policies, procedures, best practices, and programs through team meetings, training, audits, and other leadership activities.
Manage workflow, work quality, staffing, and schedules to support safe and effective store operations.
Perform other duties as assigned.