Store Manager

Heart Of Texas Goodwill Industries•Killeen, TX

About The Position

The Retail Store Manager plans, directs, and coordinates the daily operations of an assigned retail store. The manager drives sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The position supports Goodwill’s mission by efficiently generating revenue that funds programs serving the community. The Store Manager maintains staffing and schedules, recruits and develops employees, oversees sales-floor merchandise and store presentation, manages budgets and expenses, maintains cash controls and records, delivers excellent customer service, and safeguards company property and donated goods. The role directly supervises store personnel and includes recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws. The manager works various shifts, including weekends, as assigned.

Requirements

High school diploma or equivalent.
Experience working with diverse populations.
Strong background in staff hiring, training, coaching, and performance management.
Experience managing inventory, merchandising, financial reporting, and loss prevention.
Skilled in budgeting, expense management, and maximizing store profitability.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Strong customer service and communication skills and ability to work effectively with a variety of individuals.
Ability to count money accurately and handle financial transactions.
Ability to work independently and collaboratively.
Must pass a drug screen.
Must pass a criminal background check.
Must have a valid driver's license and pass a motor vehicle report.
Must be willing to accept instructions and carry them out with minimal supervision.
Must be able to work and cooperate with others.

Nice To Haves

Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals.
Knowledge of company policy compliance, safety regulations, and nonprofit retail operations.

Responsibilities

Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
Evaluate employee performance and promptly address performance issues.
Lead store personnel professionally and apply leadership best practices.
Maintain adequate sales-floor merchandise volume and ensure production and rotation volume meets or exceeds revenue goals.
Manage workflow and facility layout to maintain appropriate stock levels.
Maintain store presentation standards, including organization, merchandising, cleanliness, stock rotations, inventory levels, and signage.
Operate the facility within budgeted expense levels and control expenses relative to revenue.
Maintain proper cash controls in accordance with company policies and procedures.
Oversee neat, accurate, and timely reports and records.
Ensure excellent customer service for shoppers and donors.
Present information and respond to questions from employees, program participants, customers, and the public with tact, courtesy, and cooperativeness.
Communicate effectively with all levels of store leadership.
Safeguard company equipment, property, and donated goods.
Report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Supervise store personnel, including scheduling, coaching, performance management, and resolving employee complaints and issues in accordance with organizational policies and applicable laws.
Work various shifts, including weekends, as assigned.