Store Manager

Ross Stores•Oakland, CA

14d•$70,310 - $102,578

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. It oversees the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor promptly, and manages expenses through best practices and productivity. The Store Manager oversees operational performance, scheduling, payroll administration, recruiting, training, employee relations, regulatory compliance, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The role directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

Five or more years of Store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete them, and execute plans to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead store operations and implement company best practices to maximize productivity.
Analyze store reports, evaluate expenses and performance, and address variances from company standards with appropriate action plans.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and Associates; promote retention and ensure required training is completed.
Address personnel and performance issues, including coaching, discipline, and termination when needed; manage Associate Relations issues.
Ensure compliance with company personnel policies and applicable state, local, and federal regulations.
Keep expenditures and payroll hours within budget, adjusting to business trends.
Maintain a safe and secure environment, enforce safety policies, and ensure Associates can execute emergency procedures.
Model respectful, courteous, friendly, and professional conduct and recognize Associates through company programs.
Execute customer service and merchandise presentation programs, and supervise and coach Associates in serving customers throughout the store.
Enforce the company dress code and maintain the company brand and a clean, neat, easy-to-shop store environment.
Oversee housekeeping with contracted maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines.
Manage merchandise processing so products reach the sales floor within the expected timeframe.
Train Associates on loss prevention programs and lead store loss prevention efforts, including customer service presence and engagement.
Safeguard confidential information, cash, credit card information, and merchandise.
Lead preparation for and execution of the annual inventory process and monitor mark-out-of-stock policy.
Accept special assignments as directed by Leadership.