Store Manager

DEKK Group•Oxon, MD

About The Position

The Restaurant Manager provides strong, positive leadership to the team to deliver great guest experiences, operational excellence, and profitable top-line sales at a single restaurant. The manager is responsible for the restaurant’s overall operation in accordance with Dunkin’ standards and franchisee policies and procedures, and in compliance with applicable laws. The role includes leading and developing restaurant team members, maintaining a guest-focused culture, executing brand standards and product roll-outs, and managing restaurant operations such as staffing, inventory, vendor orders, cash handling, safety, and budget performance. The manager also reviews guest feedback and employee performance and takes action to improve sales, profitability, and guest satisfaction.

Requirements

Basic computer skills.
Fluency in spoken and written English.
Basic math and financial management skills.
Previous leadership experience in retail, restaurant, or hospitality.
Strong analytical skills and business acumen.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team.
Guest-focused approach.
Time-management skills.
Problem-solving skills.
Ability to motivate others.

Nice To Haves

College degree preferred.

Responsibilities

Perform all responsibilities of restaurant team members as needed.
Lead team meetings and deliver training to restaurant team members.
Ensure brand standards, recipes, and systems are executed.
Create and maintain a guest-focused culture in the restaurant.
Review guest feedback results and implement action plans to drive improvement.
Communicate restaurant priorities, goals, and results to team members.
Execute new product roll-outs, including training, marketing, and sampling.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with applicable laws.
Control costs to help maximize profitability.
Complete inventory periodically as determined by the franchisee.
Complete weekly labor schedules to ensure shifts are staffed for guest demand and service standards.
Complete DCP and other vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure the restaurant budget is met as determined by the franchisee.
Manage cash over/short and ensure team members follow the franchisee’s cash management policies.
Engage with the Dunkin’ Brands Field Operations team as appropriate.
Recruit, hire, onboard, and develop restaurant team members.
Plan, monitor, appraise, and review employee performance.
Coach team members to drive sales, improve profitability, and increase guest satisfaction.