Store Manager

3Kings Coffee•Clinton, IL

35d•Onsite

About The Position

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team. You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. The Store Manager is responsible for all staffing, sales, and operations in a Scooter’s Coffee location. They must be friendly, energetic, and kind to employees and customers alike. They must have excellent communication, interpersonal skills, strong problem- solving skills, be flexible and adaptive, and be organized. The Store Manager must follow, exemplify, and enforce standards. This role builds and leads a friendly, service- oriented barista team, sets a high-energy work pace, drives sales, increases profitability, and demonstrates an engaged management style. The Store Manager must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage.

Requirements

Must be friendly, energetic, and kind to employees and customers alike.
Must have excellent communication, interpersonal skills, strong problem- solving skills, be flexible and adaptive, and be organized.
Must follow, exemplify, and enforce standards.
Must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage.
Must be willing to obtain the Manager Food Safety Certificate
Ability to work cooperatively in a team environment
Ability to teach others and communicate effectively
Ability to anticipate and professionally respond to customer needs and complaints
Must be an organized, detail-oriented person
Must have a positive and professional demeanor and the ability to convey a positive "team spirit" amongst the staff
Prior leadership experience preferred
Strong problem-solving skills and attention to detail
Ability to follow the dress code and handbook

Nice To Haves

Passion for people and Scooter’s Coffee products
Knowledge of brand recipes and techniques
Energetic, positive, fast-paced, flexible work style

Responsibilities

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
Maintain store appearance, cleanliness inside and out, visual merchandising standards, food safety standards, and equipment
Follow and enforce dress code and handbook policies
Must hold Manager Food Safety Certificate and ensure all staff are certified
Must be educated in food safety and compliant with health department
Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Direct the barista station workflow and maintain quality and speed of service
Maintain accountability in employees using progressive discipline process, partner with District Manager, when necessary
Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
Implement a varied schedule to develop employees, meet business needs, maximize sales potential across all hours of operation, and identify when labor needs to be adjusted
Ability to strategize shift coverage during bad weather, prioritizing local staff
Troubleshooting skills, plus ability to contact customer service or tech support and walk them through issues.
Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
Communicate with the District Manager and Store Owner regarding operations, sales growth and customer retention
Upsell drink size, food, and drink add-ins
Maintain company standards and store sales/performance metrics/goals
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Maintain confident, positive demeanor during stressful circumstances
Complete monthly inventory on time
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Maintain daily, weekly, and quarterly reports
Community engagement, marketing, and promote company campaigns
Serve as point of contact for team member questions, which includes being available for phone calls and handling all personnel situations as they arise
Maintain final accountability for store operations