Store Manager

Walgreens • Millcreek, UT

8d • $56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through effective merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, inventory, finances, merchandising, staffing, compliance, facilities, and business performance. Leads and develops team members, supports pharmacy and clinic performance, and serves as a communication link between the store, district, corporate, and the community. The role requires completion of Walgreens School of Operations within six months of starting in the Store Manager position and pharmacy technician registration or licensure as required by state law.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
• Pharmacy technician registration or licensure as required by state law, or pharmacy assistant status in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy.
• Greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening, closing, shift changes, delegation, and scheduling.
• Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal merchandising.
• Analyze inventory trends and manage ordering, stocking, and liquidation to prevent out-of-stocks and overstock.
• Supervise receiving, stocking, pricing, returns, and merchandise transfers.
• Ensure execution of District Manager operational feedback and organize work through hiring, placement, scheduling, and delegation.
• Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
• Manage location operations in compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
• Ensure team members know relevant computer and technology systems and software, and contact IT support to resolve system issues.
• Comply with company policies and procedures and maintain respectful coworker relationships; complete special assignments as directed.
• Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
• Review asset protection data and develop and implement plans to reduce loss.
• Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; support busy periods, including serving as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
• Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
• Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition, and supporting career progression.
• Monitor completion of required training, including pharmacy training, and coach team members.
• Make hiring, promotion, and termination decisions; address employee issues and discipline, engaging Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
• Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
• Ensure compliance with corporate policies and employment laws and treat team members fairly.
• Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
• Participate in company and on-the-job training, including Walgreens School of Operations within six months in the role; follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification where required by state.
• Pursue self-development by monitoring performance, setting standards, learning about retail, management, and pharmacy, and seeking best practices.
• Serve as liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED