Store Manager

CNG Holdings•Marshall, TX

8d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations within the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about financial products and services, ensures accurate and compliant transactions, and supports store staff in meeting customer-service and sales expectations. The position may lead one or more Assistant Store Managers on-site and may assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers. The Store Manager must travel to stores within the assigned district, may be asked to travel to neighboring districts, and may need to travel overnight. The role is performed in a call center, retail, and office environment and includes extensive cash handling, phone use, standing, computer viewing and typing, and lifting up to 50 pounds, with or without reasonable accommodation.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers on the product portfolio by presenting product and service options that meet their needs.
Use active listening to confirm or clarify customer information and help diffuse complaints; escalate unresolved issues to the District Director of Operations and Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region volume expectations.
Handle and count currency, cash, and coins, including managing cash drawers, counting deposits, moving cash from the secure safe to the cash drawer, and potentially making bank deposits or pickups.
Balance individual batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.
Perform other duties as assigned.