Store Manager

JCPenney • Zanesville, OH

5d

About The Position

The Store Manager contributes to profitable sales growth by executing the overall store strategy. This includes leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

The role leads customer service, sales, team development, and specialty business performance while supporting shrink and safety initiatives. The Store Manager is expected to consistently meet established performance standards, including sales, service, profit, productivity, and attendance.

Requirements

• Minimum of 5 years of retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Model, coach, and hold the team accountable for outstanding customer service.
• Engage with associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing and signing accuracy.
• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics.
• Participate in peer group discussions to address business trends.
• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps.
• Improve leaders’ execution abilities and team development.
• Use recognition and rewards to reinforce positive behaviors.
• Motivate associates and teams to align with the company’s strategy.
• Lead Salon Manager, Beauty Manager, and Supervisors and engage related teams.
• Analyze specialty business sales and expenses to drive performance and improvements.
• Support shrink and safety initiatives.
• Meet established standards for sales, service, profit, productivity, and attendance.

Benefits

• Eligible for a bonus under the Management Incentive Plan.
• Competitive benefits package for eligible associates, including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on merchandise at all Catalyst Brands.
• Eligible associates receive eight paid holidays during the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager