Store Manager

Walgreens•Fresno, TX

12d

About The Position

The Store Manager manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and the store’s image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees daily store operations, financial controls, inventory, merchandising, scheduling, compliance, facilities, and technology systems. It also analyzes store, pharmacy, and clinic performance and develops plans to improve sales, control costs, and reduce loss. The Store Manager leads people and performance management, including hiring, promotion, termination, coaching, training, compensation approval, and employee development. The role communicates with store teams, district and corporate management, and the local community. The manager participates in required company training, completes Walgreens School of Operations within six months of starting in the position, and obtains any pharmacy technician registration or licensure required by state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh).

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signs, advertising, and seasonal merchandising.
Analyze inventory trends and manage ordering, stock levels, liquidation, and company resources to reduce out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize store staffing, work assignments, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Manage location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know store computer and technology systems and software, and contact information technology support to address system problems.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs daily for discussion with district management.
Review asset protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance; provide busy-period support, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory to support store and pharmacy growth and performance, anticipating fast-selling items and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition, and supporting career progression.
Monitor and ensure timely completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address issues and discipline team members; and engage Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up according to deadlines; monitor and approve team member compensation.
Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws and fair treatment of team members.
Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, attend training requested by District Management and corporate, and complete Walgreens School of Operations within six months in the Store Manager position.
Follow performance improvement plans offered by the District Manager and pursue self-development in retail, management, and pharmacy.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Serve as a communication liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager in planning and attending community events.