Store Manager

EZCORP • Indianapolis, IN

13d • $45,000 - $55,000 • Onsite

About The Position

EZCORP is seeking a Store Manager for its EZPawn location in Indianapolis, Indiana. The Store Manager leads, coaches, and mentors a team of 3 to 10 or more Sales Associates, delivers outstanding customer service, and builds ongoing customer relationships. The team works with customers to negotiate mutually satisfying agreements for pawn and sales transactions. The role offers an opportunity to grow in a retail environment and connect with the local community.

The ideal candidate has an engaging personality, leadership and coaching abilities, strong negotiation skills, and a focus on creating a superior customer service experience. They are organized and detail-oriented, exercise sound judgment, manage and prioritize time well, and communicate effectively with others.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a management role.
• Ability to offer and describe various solutions and their benefits to customers.
• Strategic and tactical management skills.
• Ability to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Engaging personality, leadership, coaching, and mentoring skills.
• Strong negotiation skills and ability to create a superior customer service experience.
• Organized and detail-oriented, with good judgment and strong time-management and prioritization skills.
• Excellent communication and interpersonal skills.

Nice To Haves

• Accountability for meeting targets and metrics in a performance-driven environment.
• Strong marketing and community outreach abilities.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual.

Responsibilities

• Analyze reports and profitability statements, and provide recommendations and necessary action plans.
• Recruit, select, orient, and train Team Members; monitor and appraise their job results.
• Coach and develop Team Members to help them achieve performance goals and career aspirations.
• Schedule and assign Team Members, and follow up on their work to meet store operational requirements.
• Ensure pricing and timely markdowns follow guidelines.
• Secure merchandise by implementing security systems and measures.
• Market and display merchandise to meet store standards.
• Maintain a safe and clean store environment to protect Team Members and customers.
• Comply with all legal requirements.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Lead and mentor Sales Associates while providing outstanding customer service and negotiating pawn and sales transactions with customers.

Benefits

• Free health insurance; no-cost medical insurance for the Team Member only when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Generous bonus potential.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED