Store Manager

Circle K•Waco, TX

9d•Onsite

About The Position

The Store Manager leads and manages store operations, employees, customer service, training, site relationships, communication, planning, and financial performance. The role includes recruiting, hiring, training, scheduling, and evaluating employees; maintaining company standards for cleanliness, inventory, merchandise presentation, and safety; resolving customer complaints; managing site records and required reports; and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor, and leader. The position is primarily indoors, with outdoor work required for tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representatives and Assistant Site Managers.
Ability to supervise and manage functions described for Customer Service Representatives and Assistant Site Managers.
Ability to use a computer or acquire the skills needed for site computer use, including analysis of reports and inventory and cash control.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and manage employees to support excellent customer service.
Assign tasks and maintain a clean, stocked, organized, and well-kept site in accordance with company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the surrounding community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive appropriate and timely communications; hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate steps to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and duties as assigned or delegated by the supervisor.