Store Manager 1581
About The Position
The Store Manager oversees the store’s sales efforts and overall operations to ensure efficiency and profitability. The role enforces organizational policies, goals, and standards; works with the sales team to meet sales goals; and communicates with the District Sales Manager and Store Support Center to advance initiatives and business growth. The Store Manager represents the company through professional appearance and conduct, maintains knowledge of the store’s products and departments, and promotes outstanding customer service and merchandise. The position manages store assets, sales performance, inventory, expenses, staffing, payroll, scheduling, security, and customer service. It leads and develops Sales Associates, Assistant Managers, and Managers in Training, while coordinating with the District Sales Manager and Asset Protection. The Store Manager also carries out recruiting, hiring, training, performance evaluation, discipline, and other supervisory responsibilities in accordance with company policies and applicable laws.
Requirements
- Bachelor’s degree in business or a related field, or equivalent experience.
- Experience working in a retail environment; footwear and athletic apparel experience is preferred.
- Experience managing and developing a sales team.
- 3–5 years of customer service experience.
- 3 or more years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinking and demonstrated business acumen.
- Ability to solve problems and manage multiple tasks and priorities.
- Strong commitment to customer service.
- Strong leadership and communication skills.
Nice To Haves
- Retail experience in footwear and athletic apparel.
Responsibilities
- Drive store sales and sales goals, with a consistent focus on company growth.
- Manage and control company assets through oversight of the designated store.
- Direct and oversee the store’s sales efforts, including training and mentoring associates in sales strategies and skills.
- Monitor sales statistics, inventory, and expenses that contribute to profitability.
- Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
- Direct staff to ensure responsibilities and standards in each department are completed.
- Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
- Recruit, hire, train, discipline, and evaluate personnel; manage payroll and schedules to meet labor goals.
- Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
- Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
- Follow through on marketing and advertising plans and monitor customer trends.
- Stay informed about competitors, new ideas, and community events to identify opportunities.
- Deliver outstanding customer service, including assisting customers as they enter and helping multiple customers during peak periods.
- Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks to management or appropriate officials.
- Interview, hire, train, assign, direct, appraise, reward, and discipline employees; address complaints and resolve problems.
- Coordinate and evaluate the work of subordinate supervisors and non-management employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
