Store Manager 1581

Hibbett•Houston, TX

About The Position

The Store Manager oversees the store’s sales efforts and overall operations to promote efficiency and profitability. The manager upholds company policies, goals, and standards while leading the sales team to meet sales goals, and communicates with the District Sales Manager and Store Support Center to advance business initiatives and growth. The role represents the company professionally to employees, customers, and the community, and requires knowledge of the store’s product areas and a strong focus on customer service and merchandise promotion. The Store Manager directs the store’s sales and operational activities, manages company assets, inventory, payroll, scheduling, and security, and recruits, develops, and supervises employees. The manager partners with Asset Protection, monitors business performance and customer trends, and ensures marketing plans and internal controls are followed.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
Experience working in a retail environment; footwear and athletic apparel experience is preferred.
Experience managing and developing a sales team.
3–5 years of customer service experience.
3+ years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinking and demonstrated business acumen.
Ability to solve problems and manage multiple tasks and priorities.
Strong commitment to customer service.
Strong leadership and communication skills.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Drive store sales and sales goals, with a focus on company growth.
Manage and control company assets at the store.
Direct and oversee the store’s sales efforts.
Train and mentor store associates in sales strategies and skills.
Monitor sales statistics, inventory, and expenses that contribute to profitability.
Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
Direct staff to complete responsibilities and standards in each department.
Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
Recruit, hire, train, discipline, and evaluate personnel.
Manage payroll and scheduling to meet labor goals.
Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
Follow through on marketing and advertising plans and stay informed about customer trends, competitors, new ideas, and community events.
Provide outstanding customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks to management or appropriate officials.
Direct, coordinate, and evaluate subordinate supervisors and non-management employees.
Interview, hire, train, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.