Store Manager

Grocery Outlet Career•Chesapeake, VA

About The Position

The Store Manager leads all aspects of a Grocery Outlet location and is fully accountable for business performance, operational consistency, team leadership, and customer experience. The manager shapes the store’s culture, drives profitable growth, and represents the brand in the local community. This role reports to the Director - Sales & Merchandising. The Store Manager owns financial performance, including sales, labor, margins, and controllable expenses; uses financial and operational data to develop action plans; and manages inventory accuracy, shrink, product flow, pricing, promotions, staffing, and merchandising. The manager ensures consistent store standards, safe and efficient operations, accurate receiving and stock flow, and leadership coverage across shifts. The role includes recruiting, hiring, coaching, training, developing, and managing employee performance; maintaining a safe, respectful, and accountable workplace; and developing future leaders. The manager also maintains a welcoming customer experience, responds to concerns, uses customer feedback to improve service, builds local community relationships, supports marketing and store events, monitors competitors, and identifies opportunities to strengthen sales and customer loyalty. The manager is responsible for compliance, risk, and safety, including adherence to OSHA, food-handling, company, and regulatory standards; documenting incident investigations; and training employees on safe equipment use and store-specific procedures. The position offers a base pay range of $85,000–$90,000 annually and an annual bonus program. Final compensation depends on experience, skills, and location.

Requirements

5–10 years of retail management experience; grocery store management experience is required.
Proven skills in recruiting, hiring, training, and coaching.
Ability to read, analyze, and interpret business periodicals, financial statements, government regulations, and legal documents.
Ability to respond to common inquiries or complaints from employees, managers, and outside vendors.
Strong understanding of current retail safety standards and OSHA guidelines, with the ability to apply on-the-job safety training and recognize and react to potential store safety hazards.
Knowledge of hand jacks, hand trucks, trash compactors, bailers, forklifts, cutters, proper lifting techniques, and proper scanning techniques.
Experience or familiarity with store-level financials, P&L management, budgeting, forecasting, and labor management.
Ability to calculate figures and amounts such as discounts, interest, and volume.
Ability to create presentations, business plans, and forecast budgets, and present information effectively to top management, public groups, and suppliers.
Ability to solve practical problems and handle situations with limited standardization.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Proficiency in writing routine reports and correspondence.
Ability to use common-sense understanding to carry out written, oral, or diagrammatic instructions.
Proven merchandising skills.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Own store financial performance, including sales, labor, margin, and controllable expenses.
Translate financial and operational data into clear action plans.
Manage inventory accuracy, shrink performance, product flow, pricing accuracy, and promotional execution.
Adjust staffing, merchandising, and operational priorities based on performance trends.
Uphold company procedures, standards, and compliance expectations, including ordering, receiving, pricing, advertising and promotions, and inventory and shrink practices.
Maintain store cleanliness, merchandising, seasonal transitions, receiving accuracy, backroom organization, and stock flow.
Ensure reliable coverage and leadership presence across all shifts.
Address issues affecting customers, employees, or operations promptly.
Recruit and hire talent that reflects community and business needs.
Set clear expectations and coach employees; ensure consistent training, development, and performance management.
Create a safe, respectful, and accountable work environment, develop future leaders, and strengthen the store management bench.
Create a welcoming customer environment across all departments and respond to concerns and escalations with urgency and sound judgment.
Use customer feedback, surveys, and store insights to adjust service standards and identify improvement opportunities.
Build community relationships, support corporate marketing, tailor local efforts to store needs, and promote store events, seasonal opportunities, and brand visibility.
Monitor local competitors’ pricing, assortment, and service trends; identify opportunities to strengthen the store’s market position.
Share market insights with buying and operations partners and adjust strategies to drive comparable sales and customer loyalty.
Ensure OSHA, safety, and food-handling standards are followed; conduct and document incident investigations promptly.
Train employees on safe equipment use and store-specific procedures and maintain compliance with regulations and company policies.