Store Manager

Five Below•South Euclid, OH

About The Position

The Store Manager leads the store from the sales floor, delivering a strong customer experience while balancing store operations, team development, and sales results. The role involves building and coaching a high-performing team, managing labor to business needs and budget, maintaining merchandise flow and store presentation, modeling selling behaviors, and fostering a positive, high-energy culture. The Store Manager adapts to changing priorities and demonstrates integrity and accountability. The position is active and customer-facing, with leadership and coaching conducted in real time. The manager also plans for success through development check-ins, coaching conversations, labor and volume planning, and use of Five Below resources and programs. Success is measured by sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance.

Requirements

High school graduate or equivalent.
At least 18 years old.
Minimum 3 years of management experience preferred.
5–10+ years of leadership experience leading teams and delivering results, as listed under What You Bring to the Team.
Experience managing a store or large department; retail experience preferred but not required.
Ability to multi-task.
Creative thinking.
Excellent verbal and written communication skills.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to a height of 5–10 feet.
Ability to perform the essential job functions in compliance with applicable federal, state, and local laws.

Nice To Haves

Promotion from an assistant or co-manager role is a plus.
Experience in fast-paced, high-volume, or high-complexity store environments.

Responsibilities

Lead visibly from the sales floor and set the pace and priorities for the store.
Develop the team through coaching, feedback, teaching, and recognition.
Manage store operations, including freight flow, merchandise zones, and operational priorities.
Manage labor by flexing staffing to match business needs and staying within budget.
Drive sales by modeling selling behaviors and guiding associates in customer interactions.
Create a positive, fun, high-performing team culture.
Adapt to changing conditions and priorities.
Demonstrate integrity and accountability for outcomes.
Conduct development check-ins and coaching conversations.
Plan labor and volume and leverage company resources and programs.
Meet goals related to sales and labor, customer satisfaction, store scorecard performance, team development and retention, and operational execution and compliance.