Store Manager

ACE Cash Express•Lubbock, TX

10d•Onsite

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending (where applicable), check cashing, and card services. The role manages store operations and performance while supporting and training employees. Store Managers are expected to work independently, take accountability for overall store performance, and provide exceptional service through active listening, effective communication, and empathy. The position may occasionally require travel to other stores to work.

Requirements

High school diploma or equivalent.
Entrepreneurial spirit and ability to work independently while embracing accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand ACE’s financial products and services.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.
Ability to stand for extended periods; sit, walk, reach, stoop, and bend; communicate verbally and actively listen; and see clearly at close and distant ranges with the ability to adjust focus.
Ability to occasionally lift and/or move up to 25 lbs.

Nice To Haves

Two or more years of retail experience.
Proficiency in Spanish is welcomed in most markets.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Support Sales Associates and guide them toward success in their roles.
Use active listening, clear communication, and empathy in customer interactions.
Manage operations and drive overall store performance, including activities that may involve cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
Promote ACE financial services through cross-selling, marketing strategies, and community marketing.
Train and support store employees in product knowledge.
Build professional relationships with customers.

Benefits

Medical coverage for eligible full-time associates, subject to plan requirements.
Dental coverage for eligible full-time associates, subject to plan requirements.
Vision coverage for eligible full-time associates, subject to plan requirements.
Paid time off.
Paid holidays.
Sundays off.
Flexible schedules.
Tuition reimbursement.
Short-term disability coverage for eligible full-time associates, subject to plan requirements.
Long-term disability coverage for eligible full-time associates, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time associates, subject to plan requirements.
401(k) plan participation for all associates, subject to the plan document.