Store Manager

Walgreens•North Aurora, IL

4d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring, training, and team development. Models and delivers a distinctive customer and patient experience across retail and pharmacy. Oversees store and pharmacy operations, including scheduling, task delegation, cash handling, bookkeeping, merchandising, inventory, receiving, stocking, pricing, store maintenance, regulatory compliance, and resolution of technology issues. Assigns daily responsibilities and executes operational feedback and company policies. Analyzes financial, operational, asset protection, pharmacy, and clinic performance indicators; develops plans to increase sales, control costs, and reduce loss. Works with pharmacy and clinic leadership to improve performance and provide support during busy periods. Leads people and performance management, including hiring, promotion, termination, coaching, training, compensation approvals, performance plans, discipline, and career development. Communicates regularly with team members and serves as a liaison among the store, district, and corporate teams. Conducts community outreach and assists with community events. Participates in required company and on-the-job training, including completion of Walgreens School of Operations within six months of starting in the Store Manager position. Obtains pharmacy technician registration or licensure as required by state law, or other applicable pharmacy qualification, within the specified timeframe.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license or registration as required by state law, pharmacy assistant qualification in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting in the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state, pharmacy assistant qualification in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service, provide coaching and training, and develop improvement plans for retail and pharmacy service.
Greet customers and clinic patients, assist with products and services, model customer-service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store cash controls, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, displays, promotional space, signs, and seasonal offerings.
Analyze inventory trends and oversee ordering, stocking, liquidation, and inventory management to prevent out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those for alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members understand store technology and software and contact IT support when systems problems arise.
Assign daily operational tasks and set expectations for team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
Manage team member performance, goals, responsibilities, feedback, recognition, and career progression.
Monitor completion of required training, provide coaching, and make hiring, promotion, and termination decisions.
Address employee issues and discipline, engage Employee Relations and Human Resources as appropriate, and develop and follow up on performance plans.
Monitor and approve team member compensation and promote teamwork, motivation, and open communication.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, follow performance improvement plans, and pursue self-development.
Obtain pharmacy technician registration or licensure, or the applicable state-required pharmacy qualification, within the stated timeframe.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist with planning and attending community events.
Complete special assignments and other tasks as assigned.