Store Manager

Boot Barn • Puyallup, WA

11d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision, and Values. This role leads the store’s business performance, customer service, team development, and operational excellence. The Store Manager partners with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year growth and a best-in-class customer experience while supporting profitability through optimized staffing, shrink reduction, and expense management.

Boot Barn emphasizes community, collaboration, belonging, mutual support, innovation, and respect for each Partner. Guided by the values of the West, the company celebrates heritage and welcomes everyone, with a vision of offering everyone a piece of the American spirit.

The Store Manager leads a service- and selling-focused culture, develops store partners’ product knowledge and capabilities, measures business trends, and coaches the team toward sales and performance goals. The position oversees staffing, payroll considerations, merchandise presentation, store procedures, customer engagement programs, events, and opening and closing standards. It requires a professional, customer-focused leader who can adapt to changing business needs and work varied shifts, including nights, weekends, and holidays.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands described for the role, including standing, walking, squatting, occasional bending, stooping and kneeling, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, speak, and use manual dexterity to handle, feel, type, and reach.

Responsibilities

• Lead store partners in fostering a service and selling culture and building long-standing customer relationships.
• Maintain expert product knowledge and develop training plans so store partners achieve competency across product categories.
• Assess localized customer needs and communicate them to the District Manager.
• Analyze business trends and performance metrics to maximize sales and meet or exceed goals.
• Review sales goals with partners and provide timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Ensure staffing meets business needs while managing payroll expenses.
• Adapt store schedules, consider payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with appropriate District, Region, and Store Support Center partners.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments according to Company visual presentation guidelines, and train partners on those guidelines.
• Coach associates to build customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Partner with the District Manager to plan and execute experiential, volume-driving events, including outreach to the local community or market.
• Ensure the store leadership team understands and embraces its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Adhere to and enforce applicable local, federal, and state laws and Company policies, procedures, and practices.
• Perform additional duties as assigned by Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary of $80,000–$82,000 per year, plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree