Store Manager

Stop In (CrossAmerica Partners)•Roanoke, TX

12d

About The Position

The Store Manager oversees the store’s daily operations, drives sales, manages staff, and ensures an excellent customer experience. The role requires leadership, a commitment to achieving store goals, and the ability to work in a fast-paced environment. The Store Manager is responsible for store operations, sales and profitability, customer service, staff development, inventory and merchandising, financial management, marketing and community engagement, and health, safety, and compliance. The position reports to a Territory Manager/Area Manager and requires availability beyond standard business hours to respond to urgent situations and maintain round-the-clock coverage.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
Previous management experience.
Proven leadership skills and ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
Ability to resolve operational and customer issues quickly and efficiently.
Strong organizational and time-management skills, including the ability to prioritize in a fast-paced environment.
Experience managing store budgets, achieving sales targets, and analyzing financial reports.
Proficiency with point-of-sale systems, inventory management software, and Microsoft Office, including Excel and Word.
High school diploma or equivalent (GED) required.
Valid state driver’s license.
Ability to stand for extended periods, up to 8 hours during shifts.
Ability to lift boxes and products up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
Ability to bend, squat, reach, climb a ladder, and walk throughout the store and between departments.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments such as freezers and refrigerators.
Ability to work a schedule allowing continuous availability outside standard business hours, including nights and weekends, and to work alone.

Nice To Haves

Associate or bachelor’s degree in business, retail management, or a related field.

Responsibilities

Oversee daily store operations and ensure policies and procedures are carried out effectively.
Keep the store stocked, organized, clean, and operational; monitor performance and address operational issues.
Ensure the store meets local health, safety, and regulatory standards.
Drive sales and customer satisfaction through promotional campaigns and product displays; analyze sales performance and work toward sales and profit targets.
Monitor expenses and manage the store budget to support profitability.
Lead by example in providing customer service; handle complaints, resolve issues, and improve customer loyalty and service standards.
Recruit, hire, train, coach, and develop store associates; provide feedback, conduct evaluations, and address performance issues.
Be on call to stores during business hours, nights, and weekends.
Create employee schedules and manage payroll within budget guidelines; foster a productive work environment and reduce turnover.
Manage inventory, ordering, receiving, restocking, inventory audits, stock counts, product rotation, and shelf organization while minimizing shrinkage.
Manage cash, daily cash reports, and register reconciliation; oversee accurate financial reporting and purchase orders.
Analyze financial data to identify cost savings and improve profitability.
Implement in-store promotions and marketing activities, build community relationships, and respond to online reviews and customer feedback.
Ensure compliance with company policies, procedures, and local regulations; conduct store audits and implement security measures.
Perform seasonal snow removal as needed and handle emergency situations.