Store Manager 1222 Appleton

CNG Holdings•Appleton, WI

1d•Onsite

About The Position

The Store Manager oversees daily operations and profitability for one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, all part of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves and educates customers about products and services, handles transactions and cash, ensures compliance with company policies and applicable regulations, and supports store performance and staff development. The position may serve as the on-site lead for one or more Assistant Store Managers.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountable, inclusive, transparent, and focused.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, with or without reasonable accommodations.
Must be able to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present available products and services to customers and help them identify options that meet their needs.
Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash from the secure safe to the drawer; and, as needed, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures, and complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and possibly neighboring districts, as required.
Work assigned shifts as scheduled.
Perform other duties as assigned.